Independent pediatricians are cornerstones of their communities. Building relationships with patients and their families is key to letting them know that you’re available any time to offer necessary support and quality healthcare when they need it most.
At PCC, we think you should be as familiar with your support team as you are with your patients. PCC isn’t just a pediatric electronic health records service. Our comprehensive package offers your practice the tools you need to serve your patients, plus a direct connection to friendly, knowledgeable support staff who know your practice and how to address your EHR needs.
When you call our support team, you can be confident that you’ll find a real person on the other end of the line. They’ll be ready to help and excited to empower you to spend more time with your patients instead of tinkering with EHR software.
Our PCC EHR support staff are excited to learn more about you and the needs of your practice, and are as enthusiastic about serving your patients as you are.
We know that healthcare solutions are rarely one-size-fits-all. We believe that support solutions should be tailored to our customers, right from the very beginning. We offer New Client Implementation Specialists who are on hand at the start of your PCC journey to:
If you have questions or issues that come up, our dedicated Client Advocates are available to assist any time.
Don’t just take our word for it, though. PCC consistently ranks at the top of industry lists for our services and support team. KLAS Research, which collects data from real users about their healthcare IT solutions, has recognized PCC for its stellar quality and support six years in a row.
In the 2024 Best in KLAS report, PCC was voted best healthcare IT solution in Ambulatory Pediatric Services, where we earned A’s in all categories including Culture, Loyalty, Operations, Product, Relationship, and Value. Of KLAS respondents, 97% agreed that PCC keeps all its promises and avoids charging for every little thing. And 96% said they would purchase PCC again.
Our support staff is always available for questions and emergencies, but that’s not the only resource you can expect from PCC. Our additional support includes:
We’re here to support you in (almost!) all of your practice’s needs, from clinical to financial tools. Here are just some of the tools and reports PCC Support can help you grow your practice with.
PCC’s industry-leading services include more than just excellent support. The PCC software suite includes features that both manage your clinical workflow and help you keep track of your finances.
In between visits, our patient portal helps families keep track of their children’s medical information, including diagnoses, medications, immunizations, and appointments.
Our clinical workflow suite also includes numerous tools that make it easier for providers to update data, track patient health, and stay up-to-date on continuing education. These tools include:
In addition to supporting the health needs of your patients, PCC also supports the health of your business. Pediatric practice management is easy with our PCC Billing suite of financial tools. Our suite of financial management tools includes:
Quality healthcare involves a complicated network of providers, and we know that interoperability is key for maintaining an efficient practice that sufficiently serves your patients. PCC’s tools are compatible with a large number of healthcare agencies and providers, including:
All of PCC’s resources and utilities are available for one flat monthly price. We know hidden fees and surprise invoices can significantly impact your business, and we’ll never charge you extra for the services we provide.
There’s a reason why we have a 99% loyalty rate. PCC is designed with pediatricians, for pediatricians, and we’re dedicated to streamlining your business so that you can focus on your patients. Our dedicated support staff is always ready to answer your call. Our suite of features allows us to take the burden of running a practice off your shoulders so that you can focus on the most important part: providing quality healthcare to and building relationships with your patients.
Let us support you. PCC’s pediatric EHR solutions provide the tools and steadfast support necessary to keep your independent pediatric office thriving. Contact us today to learn more about why PCC is ranked the best in the healthcare IT industry for pediatric EHR services.