Go-Live is when your team begins using PCC EHR at the practice with your patients in everyday workflows. PCC’s implementation timeline is designed to thoughtfully prepare you for the first day of using your new software with confidence.
What to Know Before You Go-Live
- Throughout the implementation period, you’ll connect with your dedicated Implementation team via Basecamp. These PCC EHR experts will guide you through training and configuration, answer your questions, and help tailor the EHR to your practice’s needs.
- Your journey begins with a Kick-Off, where you’ll meet your Implementation team over Zoom and learn what to expect during the weeks ahead. Over two days of interactive sessions, you’ll explore the software workflows and configuration options, complete hands-on exercises, and learn how to access your cloud server.
- After the Kick-Off, you’ll begin a 12-week implementation period designed to help your team become comfortable with PCC EHR. During this time, you’ll work with the Implementation team to:
- Prepare workstations, printers, scanners, and other hardware for the transition
- Get ready to convert your data to PCC EHR
- Configure the system to support your workflows
- Practice using the software in realistic scenarios
Once you and your team are prepared, you’re ready to Go-Live! A PCC Go-Live usually lasts two days, and the PCC Implementation team will be ready to assist you onsite at your office. Having the team there in person means you can receive immediate, hands-on feedback and support as you begin using PCC EHR with patients.
“One strategy to make your Go-Live a success is to practice, practice, practice. Have your staff practice, do a mock walkthrough of a patient through the office from start to finish.”
— Lynne Gratton, Implementation Specialist
Lynne, who has over 30 years of experience working with pediatric practices, emphasizes that the goal before Go-Live isn’t mastery but familiarity with the EHR. Once staff members are familiar with how to move through the software, they’ll be better prepared to use it with patients and make the most of the Implementation team’s support during Go-Live.
The Implementation team’s best advice is simple: stay engaged with the training and assignments leading up to Go-Live, and ask plenty of questions. The team is happy to review clinical and practice management processes more than once, offer feedback on workflows and reports, and help you prepare for a successful transition.
“Personally, my favorite part of a Go-Live is being there in person. It’s always rewarding to see practices succeed with their new system and see how happy they are. I get to witness firsthand all the anxiety and stress from the implementation melt away once they realize, ‘Oh, this is working well!’”
— Nick Meunier, PCC Implementation Specialist
Super User(s): A Key Resource
Throughout the 12-week implementation period and in-person Go-Live, PCC will provide support when and where you need it. But the real hero of the Go-Live process comes from within your practice: your Superuser(s).
A Superuser is a member of your practice who will take on a special role during your transition to PCC. Superusers assist with setting up equipment such as printers and scanners, offer support during team training sessions with PCC, and work directly with the Implementation team to become in-house experts. Even after Go-Live, Superusers can serve as a bridge between PCC and your practice’s day-to-day workflows, with ongoing support from PCC when questions arise.
Your Implementation Team
The New Client Implementation team is made up of EHR specialists who focus exclusively on helping new practices transition to PCC. Their varied backgrounds and experience allow them to help your team find solutions that fit the way your practice works.
During Go-Live, they’ll be right there in your office — ready to answer questions, troubleshoot challenges, provide encouragement, and help your team adjust. “Because we're in their office, we're easily accessible for any questions,” Implementation Specialist Nicole Broderick adds.
Want to hear from the experts? Watch PCC’s Implementation Specialists share their expertise in the Growing Front Desk Excellence – Mastering the Patient Journey from Scheduling to Check-In session from the 2026 PCC Users’ Conference. Sharing what we know is one of PCC's core values. PCC’s Users’ Conference is free to all users, and recorded courses are open access.
Strategies for a Successful Go-Live
Embrace the Changes
When your Go-Live day arrives, welcome it! At PCC, we love when practices celebrate the transition from old to new. Your team has invested significant time and energy preparing for this milestone. Taking time to recognize it can remind everyone why you chose to make the switch and highlight the opportunities ahead for improving patient care and communication.
Whether you celebrate with confetti, pizza, or simply sharing the day's highlights together, celebration is also a great way to motivate staff through what might feel like an overwhelming transition.
“My favorite part of Go-Live is watching the process from start to finish — meeting the practice, reassuring them through the process — building trust and relationships, teaching them, then watching them ‘fly from the nest’ and become independent, proficient users of PCC EHR.”
— Jen Perren, PCC Implementation Specialist
Stay Agile and Flexible
Your first day of Go-Live will be busy. One of the greatest benefits of an in-person implementation is that the PCC team is readily available. Whether you need a refresher on a specific EHR feature, practical workflow advice, or reassurance you’re on the right track, the PCC team is there to help.
Your Superusers will likely be busy too, helping configure PCC to match your practice’s workflows with the capabilities of the software. To help Superusers be as agile as possible, you may wish to spread their usual duties between multiple people, so that they’re free to assist anyone who may need help.
Set the Tone for Learning
When pediatricians, office managers, and other practice leaders approach the Go-Live with curiosity, patience, and a willingness to learn from mistakes, staff will follow their lead. Not everyone will feel equally enthusiastic about the transition, and that’s okay. Making room for questions, concerns, and remaining open to possible solutions will help your team navigate the adjustment together.
Ultimately, a successful Go-Live is one where your practice feels prepared and supported by a team who has your back so that you can use PCC EHR with your patients for the first time. Our mission at PCC is to remove the obstacles that prevent pediatricians from taking care of children. That means supporting your practice not only during its first days with PCC, but throughout the days ahead. Ready to see how other pediatric practices are using PCC? Explore our client success stories.
